Refund policy

Return & Refund Policy

Last Updated: September 2025

At UAE SCOOTERS, we want every customer to feel confident when purchasing from us. We carefully inspect our products before delivery, but if you need to request a return, exchange, or refund, the following policy applies.

01 — Return Period

You may request a return within 7 days of receiving your order.

Return requests submitted after 7 days may not be accepted.

We strongly recommend checking your product as soon as you receive it and contacting us immediately if there is any issue.

02 — When Can I Return My Product?

A product may be accepted for return when:

  • It is unused and in its original condition
  • It has not been ridden, operated, modified, or damaged
  • Original packaging is available
  • All chargers, accessories, keys, manuals, and supplied items are included
  • Proof of purchase or order information is provided

For electric scooters, e-bikes, and bikes, please inspect the product before using it. Once a product has been used or ridden, return eligibility may be affected.

03 — Products We Cannot Accept for Return

Returns may not be accepted for products that:

  • Have been used or ridden
  • Have been assembled or modified
  • Show signs of accidental damage or misuse
  • Have missing accessories or original components
  • Have damaged or missing packaging
  • Were purchased as a final-sale or clearance item
  • Are specifically marked No Return / No Warranty
  • Have been damaged after delivery due to improper use or handling

04 — How to Request a Return

Starting a return is simple.

Contact our customer support team within 7 days of delivery and provide:

Order Number
Customer Name
Reason for Return
Photos/Videos of the Product

Our team will review your request and advise you on the next steps.

Contact UAE SCOOTERS

📧 Email: uaescootersoffical@gmail.com
📱 WhatsApp / Phone: +971 52 285 7042

05 — Return Delivery Charges

If you want to return a product because of a change of mind, incorrect selection, or personal preference, the return delivery/collection cost will be paid by the customer.

Any original delivery charges may also be non-refundable.

The product must be packed safely and returned in the condition required under this policy.

06 — Damaged, Incorrect or Defective Products

We take product quality seriously.

If you receive:

  • A damaged product
  • An incorrect product
  • A product with a manufacturing issue

please contact us within 7 days of delivery.

Send us clear photos or videos showing the problem. After inspection, we may provide an appropriate solution such as:

Replacement • Repair • Part Replacement • Other Suitable Resolution

The solution will depend on the nature of the issue and the product's warranty/return conditions.

07 — Refund Process

Once we receive the returned product, our team will inspect it.

If your return is approved:

Your refund will be processed using the applicable payment method.

Depending on the payment provider or bank, the refund may take additional time to appear in your account.

For orders paid through Tabby, Tamara, or card, the refund will be processed according to the relevant payment provider's procedures.

Any applicable non-refundable delivery or collection charges may be deducted where applicable.

08 — Exchange Policy

If your product qualifies for an exchange, we will guide you through the exchange process.

A replacement product will only be provided after the returned product has been reviewed and approved.

The replacement may be subject to product availability.

09 — Order Cancellation

Before Dispatch

You can contact us to request cancellation before your order is dispatched.

We will do our best to process the cancellation before shipment.

After Dispatch

Once the order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, applicable return, collection, or delivery charges may be the customer's responsibility.

10 — Important Before You Order

To make your shopping experience easier, please check the product information carefully before purchasing.

This includes:

  • Motor power
  • Battery capacity
  • Estimated range
  • Maximum speed
  • Maximum rider weight
  • Product dimensions
  • Product type
  • Available color/variant
  • Intended riding conditions

Choosing the correct product before placing your order can help avoid unnecessary return costs.

11 — Warranty

Warranty coverage is separate from our standard return policy.

Different products and brands may have different warranty periods and conditions.

A problem that occurs after the standard return period may be handled under the applicable warranty terms rather than this Return & Refund Policy.

For warranty assistance, contact our support team.

Contact UAE SCOOTERS

Have a question about your order, return, exchange, refund, or warranty?

UAE SCOOTERS

📧 uaescootersoffical@gmail.com
📱 +971 52 285 7042
📍 Sharjah Industrial Area 6, Sharjah, UAE

We are here to help you choose the right product and make your shopping experience easier.