Terms of service

Terms & Conditions

Last Updated: September 2026

Welcome to UAE SCOOTERS. By accessing our website, browsing our products, creating an account, or placing an order, you agree to follow the Terms & Conditions below.

Please read these terms carefully before using our website or purchasing any product from us.

01 — Agreement to Our Terms

By using the UAE SCOOTERS website or placing an order, you confirm that you understand and agree to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or place an order.

02 — Updates to These Terms

We may change or update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of our website after changes are published means that you accept the updated terms.

03 — Website & Customer Responsibilities

To purchase from UAE SCOOTERS, you should be 18 years of age or older, or have the involvement and permission of a parent or legal guardian where applicable.

You agree to:

  • Provide accurate information when placing an order
  • Keep your account information secure
  • Use the website only for lawful purposes
  • Not attempt to damage, disrupt, or misuse our website
  • Not use our website for fraudulent or unauthorized activities

We reserve the right to restrict access where we reasonably believe the website is being misused.

04 — Product Information

We make reasonable efforts to ensure that product names, specifications, images, descriptions, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your screen.
  • Product specifications may be updated by manufacturers.
  • Images may sometimes be for illustration purposes.
  • Availability may change without notice.
  • Minor design or specification changes may occur.

If an obvious error is found in product information or pricing, we reserve the right to correct it.

05 — Orders & Order Confirmation

Placing an order through our website does not automatically guarantee that the order will be accepted.

An order may be cancelled or declined due to reasons including:

  • Product being out of stock
  • Incorrect pricing or product information
  • Payment problems
  • Duplicate orders
  • Suspected fraudulent activity
  • Incorrect customer information
  • Other circumstances that prevent us from fulfilling the order

If we cancel a paid order, any eligible payment refund will be processed through the applicable payment method.

06 — Prices & Payments

All website prices are displayed in AED (UAE Dirhams) unless otherwise stated.

Prices may change at any time without prior notice.

UAE SCOOTERS may accept payment methods including:

  • Credit/Debit Cards
  • Cash on Delivery (where available)
  • Tabby
  • Tamara
  • Other payment methods displayed at checkout

Payment processing may be handled by third-party payment providers. We do not store sensitive payment information such as complete card details on our website.

07 — Delivery

We provide delivery services according to the delivery options available for your location and order.

For selected UAE areas, same-day delivery may be available for orders confirmed before the applicable cut-off time.

Delivery times can vary depending on:

  • Delivery location
  • Order confirmation time
  • Product availability
  • Courier operations
  • Weather conditions
  • Public holidays
  • Other circumstances outside our reasonable control

For complete delivery information, please refer to our Shipping Policy.

08 — Returns & Refunds

Eligible products may be returned within 7 days from the delivery date, subject to our Return & Refund Policy.

Products must meet the applicable return conditions.

For complete information regarding:

  • Returns
  • Refunds
  • Exchanges
  • Return delivery charges
  • Damaged or incorrect products
  • Order cancellations

please refer to our Return & Refund Policy.

09 — Warranty

Certain products may include manufacturer or seller warranty coverage.

Warranty terms can vary depending on the product, brand, component, and warranty period.

Warranty does not automatically cover damage caused by misuse, accidents, unauthorized modifications, improper maintenance, water damage where not covered, or normal wear and tear.

Please refer to our Warranty & Claims Policy for complete warranty conditions.

10 — Safe & Responsible Product Use

Customers are responsible for using products according to the manufacturer's instructions and applicable UAE rules and regulations.

For electric scooters, e-bikes, dirt bikes, and other electric mobility products, customers should:

  • Follow the manufacturer's operating instructions
  • Use appropriate safety equipment
  • Follow applicable local riding and road regulations
  • Avoid unsafe or unauthorized modifications
  • Maintain the product properly
  • Use the product within its specified limits

UAE SCOOTERS is not responsible for damage or injury resulting from improper use, misuse, unauthorized modification, negligence, or failure to follow safety instructions.

11 — Website Disclaimer

We make reasonable efforts to keep our website available and information accurate.

However, we do not guarantee that:

  • The website will always be available
  • All information will always be error-free
  • Every product will always be in stock
  • Website content will always be completely up to date
  • The website will be free from technical issues

We may temporarily suspend or modify parts of the website for maintenance, updates, or other operational reasons.

12 — Limitation of Liability

To the maximum extent permitted by applicable UAE law, UAE SCOOTERS will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

13 — Ownership of Website Content

All content published on the UAE SCOOTERS website, including:

  • Logos
  • Product images
  • Photographs
  • Text
  • Graphics
  • Website designs
  • Product descriptions
  • Videos
  • Branding

is owned by or licensed to UAE SCOOTERS unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

14 — External Websites & Services

Our website may occasionally contain links to third-party websites, payment services, delivery services, or other external platforms.

These third-party services operate under their own terms and privacy policies.

UAE SCOOTERS is not responsible for the content, availability, security, or policies of third-party websites.

15 — Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations when caused by circumstances beyond our reasonable control.

This may include:

  • Severe weather
  • Natural disasters
  • Government restrictions
  • Road closures
  • Public emergencies
  • Transportation disruptions
  • Supplier delays
  • Technical failures
  • Other unforeseen circumstances

We will make reasonable efforts to minimize any resulting delay.

16 — Suspension or Termination

We reserve the right to suspend or restrict access to our website where necessary, including in cases of:

  • Fraudulent activity
  • Abuse of our website
  • Violation of these Terms
  • Unauthorized access attempts
  • Activities that may harm UAE SCOOTERS or other customers

17 — Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and use customer information where necessary to process orders, provide customer support, arrange delivery, process payments, and operate our website.

18 — Applicable Law

These Terms & Conditions are governed by the laws applicable in the United Arab Emirates.

Any dispute relating to our website, products, or these Terms will be handled in accordance with the applicable laws and jurisdiction of the UAE.

19 — Complete Agreement

These Terms & Conditions, together with our other published store policies, including our:

  • Privacy Policy
  • Return & Refund Policy
  • Shipping Policy
  • Warranty & Claims Policy

form the terms applicable to your use of our website and purchase of our products.

Contact UAE SCOOTERS

If you have any questions about these Terms & Conditions, please contact us.

UAE SCOOTERS

📧 Email: uaescootersoffical@gmail.com
📱 Phone / WhatsApp: +971 52 285 7042
📍 Address: Sharjah Industrial Area 6, Sharjah, UAE

UAE SCOOTERS
Electric Scooters • E-Bikes • Off-Road Bikes • Dirt Bikes • Electric Mobility